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Event Agenda

Sunday, April 16, 2023

4:00 - 4:30 p.m. 
4:30 - 5:00 p.m. 
5:15 - 6:00 p.m. 
6:00 - 7:00 p.m. 

Moderator Meeting
Faculty Meeting
First-Timer’s Reception
Reception

Monday, April 17, 2023

7:30 - 8:15

Breakfast

8:15 - 9:00

Opening Session, Welcome, Keynote and Awards
Welcome to Hilton Head Island! Join us for the opening session of our 2023 National School on Market Regulation! 

9:00 - 10:30

Commissioners' Panel

This session will include several state commissioners in a discussion of the latest topics in insurance regulation.  

10:30 - 10:45

Break

10:45 - 11:45

Market Conduct Life & Health

This session will provide both a vendor and regulator view on trends, findings and hot topics of Life & Health market conduct inquiries/exams.

#Life
#Health

Market Conduct P&C

This session will provide both a vendor and regulator view on trends, findings and hot topics of P&C market conduct inquiries/exams.

#P&C

Claims Audits

What are regulators looking for, how are sample sizes determined and what you can do to prepare for your next audit/exam (not if but when).

#Claims-P&C

#Claims-Health

#Claims-Life

Mental Health Parity

Mental Health Parity:  During this session, we will provide an update of the most recent activities at both the Federal level and at the NAIC regarding MHPAEA.  We will also hear from Maryland and Illinois on what they are doing  as well as how the insurance industry is responding to the MHPAEA requirements

#Health

Faculty Appointments

Sign up for 15 minute appointments with the regulators of your choice! Please note that due to the potential conflict with state ethics laws, the Faculty and the IRES Foundation would appreciate if attendees would refrain from discussions of vendor contracting matters during these faculty appointments.

11:45 - 1:00

Lunch

1:00 - 2:00

ABC's of the NAIC and, oh yeah, NCOIL

Ever wonder what all the letters mean? Come and hear our panel of experts explain each of the committees, provide an update, and also provide tips to help you remember. Oh yeah, we will talk about NCOIL too!

#Life
#Health

#Claims

#P&C

Adjuster Licensing

So confusing - staff adjusters, independent adjusters, designated home state licenses, reciprocity and some states are discussing changes.

#Claims-P&C

Insurtechs: What To Know

The number of insurtechs continues to grow. Some distribute products, some are insurance carriers, some underwrite, some handle claims and some perform a combination of any of the above. Come learn from our panel of experts as we discuss challenges, new ways of approaching old problems and what is on the mind of regulators.

#Life
#Health

#Claims

#P&C

Faculty Appointments

Sign up for 15 minute appointments with the regulators of your choice! Please note that due to the potential conflict with state ethics laws, the Faculty and the IRES Foundation would appreciate if attendees would refrain from discussions of vendor contracting matters during these faculty appointments.

2:00 - 2:15

Break

2:15 - 3:15

Market Conduct - The Future and Beyond:

What are regulators thinking? Attend this session and find out. What will market conduct exam frameworks look like in the future? How will they be conducted and what are the hot topics? Come learn what states are thinking and planning.

#Life
#Health

#Claims

#P&C

Network Adequacy in Healthcare

In this session, we will cover what network adequacy means, the trends, and what regulators are looking at.

#Health

Replacements

The topic that never goes away. We will cover the basics of replacement requirements and what needs to be done to comply in model reg states. No matter how many times you learn about Replacements, it never gets old!

#Life

Disasters - Compliance Department Preparedness

Disasters are an unfortunate part of our life. From the small to the large, we will cover regulator expectations related to emergency orders, industry tips and tricks on implementation and communication and common pitfalls from both. Plan for the worst and hope for the best.

#P&C

Faculty Appointments

Sign up for 15 minute appointments with the regulators of your choice! Please note that due to the potential conflict with state ethics laws, the Faculty and the IRES Foundation would appreciate if attendees would refrain from discussions of vendor contracting matters during these faculty appointments.

3:15 - 3:30

Break

3:30 - 4:30

Claims Handling - Basics and Best Practices

Claims is a highly regulated area that is commonly part of Regulatory inquiries. Learn from experts to make sure your processes and procedures are well documented, implemented and tested.

#Claims-P&C

#Claims-Health

#Claims-Life

Sales of Life and Annuities

Best interest, Reg 187, SEC, state insurance...We will break it all down for you in this session.  

#Life

MCAS - What's New

MCAS is over 20 years old. Learn about recent changes implemented and future changes under discussion.

#Life
#Health

#P&C

#Claims

CPRA

The new privacy rules went into effect on 1.1.23 in California. Are you ready, does it apply to you, and what should you do? We will walk you through all of this in our one hour immersion into CPRA!

#Life
#Health

#P&C

#Claims

Faculty Appointments

Sign up for 15 minute appointments with the regulators of your choice! Please note that due to the potential conflict with state ethics laws, the Faculty and the IRES Foundation would appreciate if attendees would refrain from discussions of vendor contracting matters during these faculty appointments.

4:30 - 5:30

Vendor Reception

Tuesday, April 18, 2023

8:00 - 9:00

Breakfast and Regulator Roundtable

Join regulators and other industry professionals for breakfast and informal roundtable discussions. 

Chief Compliance Officers

CCO’s wear many different hats and responsibilities vary depending on the size and type of organization. CCO’s from Health, Life and P&C will share insight into common responsibilities: Must knows, passing the torch, staffing and how to take compliance into the future.

9:00 - 10:15

10:15 - 10:30

Break

10:30 - 11:30

The Colorado Statute - SB21-169

Learn about the new regulations from the CO Implementation Director, what the expectations are, and how to make it all happen.

11:30 - 1:30

Lunch on Your Own

Wolters Kluwer Session

11:30 to 12:00

More information coming soon!

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Lou Penn & Associates Session

12:30 to 1:00

Take the Complicated out of Compliance: Savvy compliance teams rely on Market Conduct Auditor® software to deliver unparalleled access to market conduct exam data. Identify top compliance risks more quickly, saving time, resources, and money. Join our session from 12:30 to 1:00 to see a demo of the software and ask questions of the developers. 

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Big Data & Machine Learning

Now that you attended the SB21-169 (CO) session, attend this session and hear the best practices and how it relates to big data and machine learning. We will talk about data inventory, data/model governance and how to meet and even get ahead of regulatory requirements.

#Life
#Health

#P&C

Third Party Administrators (TPAs)

Contracting, licensing, state regulations, complaints, information sharing and availability. Best practices, audits and what states are finding and focusing on. Who is responsible for what?

#Claims

#P&C

Diversity, Equity, and Inclusion in Insurance

Take a look from the inside out - learn best practices on successful DEI programs, how to attract diverse candidates and look to the future.

#Life
#Health

#Claims

#P&C

Faculty Appointments

Sign up for 15 minute appointments with the regulators of your choice! Please note that due to the potential conflict with state ethics laws, the Faculty and the IRES Foundation would appreciate if attendees would refrain from discussions of vendor contracting matters during these faculty appointments.

1:30 - 2:30

Fraud in Life, Health, and P&C (other than claims)

Fraud in life, health and P&C: account takeover, elder financial abuse and many other types of fraud. Look for red flags and what you can do to detect and prevent them. 

#Life
#Health

#P&C

2:30 - 3:30 

Regulatory Hot Topics Lightning Round

Join our lightning round as regulator and industry panelists discuss a variety of "hot topics" impacting our industry today!  We will leave time for your questions as well.

#Life
#Health

#P&C

#Claims

Claims Fraud (Life, Health & P&C)

Learn how to detect, investigate and report claims fraud or suspected fraud. We will also cover the most prevalent types of claims fraud for each type of insurance.

#Claims-P&C

#Claims-Life

#Claims-Health

Advertising

The world of advertising consistently changes with social media, electronic advertising and the types of ads (i.e. more traditional). Learn about best practices, regulatory focus and common issues or stumbling blocks.

#Life

Faculty Appointments

Sign up for 15 minute appointments with the regulators of your choice! Please note that due to the potential conflict with state ethics laws, the Faculty and the IRES Foundation would appreciate if attendees would refrain from discussions of vendor contracting matters during these faculty appointments.

3:30 - 3:45

Break and Certificate Pick-up

3:45 - 5:00

Regulatory Trivia

Grab a snack and participate in this year's Regulatory Trivia, where every attendee will have the opportunity to test their insurance-related knowledge in a fun trivia format. 

6:00 - 9:00

Networking Event

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