Event Agenda

Below is the agenda for our 2022 event. Details for the 2023 event will be available soon. 

Sunday, April 24, 2022

4:00 - 4:30 p.m. 
4:30 - 5:00 p.m. 
5:15 - 6:00 p.m. 
6:00 - 7:00 p.m. 

Moderator Meeting
Faculty Meeting
First-Timer’s Reception
Reception

Monday, April 25, 2022

Property and Casualty Sessions

Life and Health Sessions

Hot Topics Sessions

Claims Sessions

Private Appointments

7:30 - 8:15

Breakfast

8:15 - 9:00

Opening Session, Welcome, Keynote and Awards
Welcome to Tucson! Join us for the opening session of our 2022 National School on Market Regulation! 

9:00 - 10:15

Commissioners' Panel

Moderated by Fred Karlinsky, this session will include several state commissioners in a discussion of the latest topics in insurance regulation.  

10:15 - 10:30

Break

10:30 - 11:30

The Price is Right

Come join the discussion of how Credit Scoring and Risk Based Pricing is impacting the P&C market. Items such as proxy discrimination/disparate impact, existing and pending state prohibitions will be discussed. You will hear the views and actions from a wide segment of the industry.

Best Interest Standard

State and federal regulators have implemented a Best Interest Standard for the sale of annuity products.  This session provides an overview of the regulatory framework, addresses recent regulatory and industry implementation efforts, and offers proactive steps insurers may wish to consider going forward. 

Public Adjusters:  Uncovered 

Taking the mystery out of Public Adjusters – What role do they play in the claims process and what could you learn from them?

Illegal Discrimination in Insurance - The Details

What are the practical issues for you?  What do regulators expect, how can insurers test for illegal discrimination, what does the new Colorado law mean for the industry, and what does proxy discrimination mean? 

Faculty Appointments

Sign up for 15 minute appointments with the regulators of your choice! Please note that due to the potential conflict with state ethics laws, the Faculty and the IRES Foundation would appreciate if attendees would refrain from discussions of vendor contracting matters during these faculty appointments.

11:30 - 1:00

Lunch

1:00 - 2:00

Natural Catastrophes and Resilience

Join our panel to learn about the impact of natural catastrophes on insured policyholders and markets, and how resilience and mitigation can help address consumer protection gaps.

Accelerated Underwriting/
Artificial Intelligence

The NAIC has been trying to address this for quite some time with very limited success. They are currently working on an educational report. Hear from regulators and the industry on what they are anticipating the outcome will produce.  

ESG 101

What is ESG and why does it matter for insurance companies?  Get the basics and discover what companies are doing to promote their environmental, social, and governance standards, and why ESG matters for insurance companies.

Market Conduct Annual Statement: Digital Claims Reporting Expectations  

MCAS Reporting – Digital Claims Settlement: Is your company ready?

Faculty Appointments

Sign up for 15 minute appointments with the regulators of your choice! Please note that due to the potential conflict with state ethics laws, the Faculty and the IRES Foundation would appreciate if attendees would refrain from discussions of vendor contracting matters during these faculty appointments.

2:00 - 2:15

Break

2:15 - 3:15

Daily Briefing - Top P&C Issues

Be ready to take notes as our experts provide a rundown of the current hot issues in P&C market regulation.

Fraud in the Time of COVID!

Account Takeover Fraud has been growing for several years, but with the pandemic, there came an epidemic of fraud. Learn what has been happening and what you can do to prevent and detect this type of fraud

Insurtech Marketing

New distribution and marketing methods for insurance bump up against old regulatory issues like lead generation, referral programs, licensing, and compensation for unlicensed persons. Make sure you understand the risks and how to mitigate them. 

The Risk of Unfair Discrimination in Digital Claims 

Have you heard of coded bias? It’s time to understand the logic used by your company or third parties in algorithms that are used in the claims process. We’ll explore the recent Colorado Law and other potential changes in the legislative environment.  

Faculty Appointments

Sign up for 15 minute appointments with the regulators of your choice! Please note that due to the potential conflict with state ethics laws, the Faculty and the IRES Foundation would appreciate if attendees would refrain from discussions of vendor contracting matters during these faculty appointments.

3:15 - 3:30

Break

3:30 - 4:30

Underwriting in P&C Insurance

Do you often wonder if it is a rule or a guideline? The P&C experts will discuss items such as mutually exclusive guidelines/eligibility, unfair discrimination, and other currently emerging issues related to underwriting P&C business.

The Surprise Billing Act 

During this session, you will hear from a panel of experts everything you need to know about the Federal standards and how these standards will be enforced.   

Innovation in Claims – What’s on the horizon?

The claims process and technology: Get ready to hear about the use of Blockchain, Water mitigation/detection devices for homes, Behavior Based Insurance Products, and others that are changing the claims environment.

Faculty Appointments

Sign up for 15 minute appointments with the regulators of your choice! Please note that due to the potential conflict with state ethics laws, the Faculty and the IRES Foundation would appreciate if attendees would refrain from discussions of vendor contracting matters during these faculty appointments.

4:30 - 5:30

Vendor Reception

Tuesday, April 26, 2022

8:00 - 9:00

Breakfast and Regulator Roundtable

Join regulators and other industry professionals for breakfast and informal roundtable discussions. 

9:00 - 10:15

Race and Insurance

Race and Insurance is one of the most important topics of our time. This session will offer up-to-date information from regulators and industry experts alike. Learn what regulators expect from companies and what companies can do to make sure they have controls in place. 

10:15 - 10:30

Break

10:30 - 11:30

Cybersecurity for Insurers: Proactive and Reactive Navigation of the Issues and Risks

Hear from experts on current trends and issues in cybersecurity for insurers. Discussion will include best practices on insurer business resiliency planning and regulatory perspectives on insurer preparation and response in the face of risks and cybersecurity incidents. 

Third Party Claim Activities – Their Compliance Risks Are Your Risks

Claims Departments rely on firms to perform key functions such as adjusting, investigating, remediating, etc. This session will explore the risks or issues as seen by regulators and compliance professionals.

Faculty Appointments

Sign up for 15 minute appointments with the regulators of your choice! Please note that due to the potential conflict with state ethics laws, the Faculty and the IRES Foundation would appreciate if attendees would refrain from discussions of vendor contracting matters during these faculty appointments.

11:30 - 1:30

Lunch on Your Own

1:30 - 2:30

Insurtech - P&C

As the volume of InsureTechs continue to grow this panel of experts will discuss navigating insurance regulation, challenges faced, and how regulators are monitoring and adapting to new ways of approaching insurance.

Health Hot Topics 

In this session, you will hear the latest on PBM's, MHPAEA, and what is going on with the NAIC's look into the Improper Marketing of Health Plans.  

MCAS - "The Times They are a Changing"

MCAS is nearly 20 years old. Make sure you know about recent changes that have been made and future changes that are under discussion.

2:30 - 3:30 

Market Conduct Examination Wrap-up – A Peek behind the Regulator Curtain

We know what happens on the company side when closing out examinations, but what happens on the regulator side of the house? Attend this session to hear about their process of writing up the draft report, how they view company responses, what they look for in corrective action plans, and what they take into account when finalizing examination fines. And finally, what do they do with that final examination report?

Health Hot Topics 

...Continuation of session.

In this session, you will hear the latest on PBM's, MHPAEA, and what is going on with the NAIC's look into the Improper Marketing of Health Plans.  

Privacy Revisited 

Privacy is more important today than ever before and Big Data adds another dimension. Privacy may not be part of the regulatory compliance function, but you should be aware of the various laws that apply to insurance companies and agents, including the interplay among various privacy laws in California (insurance, FIPA, and CCPA), the NAIC’s efforts to update model privacy laws, and important privacy considerations when your company wants to collect, use, and share data about consumers. 

Basics and Best Practices in the Claims Process

The way claims are handled may change, but key compliance risks stay the same.  

Faculty Appointments

Sign up for 15 minute appointments with the regulators of your choice! Please note that due to the potential conflict with state ethics laws, the Faculty and the IRES Foundation would appreciate if attendees would refrain from discussions of vendor contracting matters during these faculty appointments.

3:30 - 3:45

Break and Certificate Pick-up

3:45 - 5:00

Regulatory Trivia

Grab a snack and participate in this year's Regulatory Trivia, where every attendee will have the opportunity to test their insurance-related knowledge in a fun trivia format. 

6:00 - 9:00

Networking Event