8:15 - 9:00
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Opening Session, Welcome, Keynote and Awards
Welcome to Charlotte! Join us for the opening session of our 2026 National School on Market Regulation!
9:00 - 10:30
Track Conditions Ahead: Insights from Market Conduct Examiners
Just as race teams study the track before a big event, insurers must anticipate the focus areas of market conduct examinations. This panel of State Market Regulation Leaders will highlight trends they are seeing in the field, including oversight priorities, common challenges, and areas where carriers often misstep. Attendees will leave with a better understanding of how to prepare for examinations and how to stay compliant in an environment of evolving expectations. These insights will help carriers navigate the course with fewer bumps along the way.
10:30 - 10:45
Break
10:45 - 11:45
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Reinsurance Pit Stop: Basics for a Smooth Compliance Lap
Start your engines with a foundational understanding of reinsurance. This session will navigate the track of reinsurance principles, helping you steer through the complexities of risk transfer and coverage strategies. Ensure your underwriting engine runs efficiently and effectively.
Caution Flag Raised: Top Claims Compliance Hazards
Spotlighting the most frequent and impactful claims issues identified by regulators.
Avoiding Enforcement Pitfalls: Keeping Life Insurance and Annuity Compliance on Track
In the high-stakes race of life insurance and annuity regulation, common enforcement issues can cause costly setbacks. This session highlights frequent compliance violations, enforcement trends, and compliance strategies to keep your operations running smoothly without losing ground.
Steering Through Cyber Fishtails and Lock-ups : Responding to Cyber Threats at Full Speed
This session explores how insurers can rapidly respond to cyber incidents while staying compliant with regulatory expectations. Learn how to keep your systems secure without skidding off the compliance track.
Faculty Appointments
Sign up for 15 minute appointments with the regulators of your choice! Please note that due to the potential conflict with state ethics laws, the Faculty and the IRES Foundation would appreciate if attendees would refrain from discussions of vendor contracting matters during these faculty appointments.
11:45 - 1:00
Lunch
1:00 - 2:15
Caution Flags and Crashes: Tackling Fraud in the Fast Lane
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Fraudulent activity creates hazards that affect every line of insurance, driving up costs and undermining consumer trust. This session will highlight emerging fraud schemes and explore how investigators and regulators are working together to detect and deter misconduct. Attendees will learn about effective investigative techniques, cross-industry collaboration, and regulatory initiatives aimed at minimizing fraud’s impact. By identifying warning signs early and responding decisively, insurers can keep fraud from sending the claims process into a spin.
Faculty Appointments
Sign up for 15 minute appointments with the regulators of your choice! Please note that due to the potential conflict with state ethics laws, the Faculty and the IRES Foundation would appreciate if attendees would refrain from discussions of vendor contracting matters during these faculty appointments.
2:15 - 2:30
Break
2:30 - 3:30
Quality Assurance in the Fast Lane: Strengthening Compliance Practices
Pit stop for compliance! Learn how to fine-tune your quality assurance processes and strengthen your compliance engine using the 3 Layers of Defense Framework. This session ensures your company stays in pole position for regulatory excellence.
Prior Authorization & Utilization Review: Clearing Potential Hurdles for Patient Access
Prior authorization and utilization review processes can present compliance roadblocks. A panel of industry professionals and regulators will explore ways to meet regulatory standards and avoid potential compliance issues during exams.
Autopilot Activated: AI & Automation on the Claims Speedway
As the claims process accelerates into the future, AI and automation are taking the wheel. This session explores how insurers are deploying intelligent systems to streamline workflows, reduce errors, and improve customer outcomes — all while staying in regulatory lane. Buckle up for a fast-paced look at the regulatory challenges associated with the technologies reshaping the claims track.
Steering Compliance: CCOs in the Driver’s Seat
Chief Compliance Officers share insights on navigating regulatory curves and leading organizations through high-speed change. Hear how they keep the compliance engine running smoothly.
Faculty Appointments
Sign up for 15 minute appointments with the regulators of your choice! Please note that due to the potential conflict with state ethics laws, the Faculty and the IRES Foundation would appreciate if attendees would refrain from discussions of vendor contracting matters during these faculty appointments.
3:30 - 3:45
Break
3:45 - 4:45
Regulatory Speed Networking
Grab a snack and join us for this informal speed networking session. Our faculty and board members will rotate, so you have an opportunity to continue to make great connections.
4:45 - 5:45
Exhibitor Showcase
Tuesday, April 14, 2026
8:00 - 9:00
Breakfast
9:00 - 10:30
In the Driver’s Seat: Insurance Commissioners on the Road Ahead
Insurance commissioners are both setting the pace and steering the industry through today’s evolving landscape. This panel brings together regulators from across the country to discuss their priorities, challenges, and expectations for insurers. From market stability and consumer protection to innovation and technology, commissioners will share how they are navigating sharp turns while keeping the industry on course. Attendees will gain invaluable insights into the road ahead, directly from the leaders driving regulatory change.
10:30 - 10:45
Break
10:45 - 11:45
P&C Exams: Navigating the Regulatory Speedway
Test your speed and precision in the P&C regulatory race. This session will prepare you for the rigorous examination process, ensuring your team crosses the finish line with flying colors. Gain insights into best practices and common pitfalls to stay ahead in the fast-paced world of property and casualty insurance.
Annuity Best Interest: Steering Compliance Through Regulatory Curves
Navigating annuity best interest standards requires precision. This session will delve into regulatory expectations, including safe harbor practices, enforcement priorities, and practical compliance tactics to help you stay ahead in the race for ethical sales practices.
Caution Flag Raised: Top Claims Compliance Hazards
Spotlighting the most frequent and impactful claims issues identified by regulators.
Track Map to Exams: Planning & Execution for a Smooth Ride
Get under the hood of successful exam strategies that align with regulatory standards. This session covers how to prepare, pace, and perform throughout the examination process.
Faculty Appointments
Sign up for 15 minute appointments with the regulators of your choice! Please note that due to the potential conflict with state ethics laws, the Faculty and the IRES Foundation would appreciate if attendees would refrain from discussions of vendor contracting matters during these faculty appointments.
11:45 - 1:30
Lunch on Your Own
Sponsor Vendor Session - Details TBD
1:30 - 2:30
Rating Bureaus: The Engine of Insurance Pricing
Navigate the curves of rating bureaus with confidence. This session will provide a roadmap to understanding their role in the P&C industry, helping you maintain a competitive edge on the compliance track. Unpack their methodologies and applications to drive fair and competitive insurance pricing.
Pharmacy Benefit Managers (PBMs): Licensing, Enforcement & Exam Standards – Staying on the Regulatory Track
PBMs are key players in the healthcare race. Learn about the latest licensing requirements, enforcement actions, and exam standards designed to protect consumers and help ensure PBMs maintain compliance.
Racing the Storm: High-Speed Strategies for Catastrophe Claims
When disaster strikes, claims teams must respond with speed, precision, and coordination — like a pit crew under pressure. This session dives into best practices for managing catastrophe claims, from triage to resolution, with insights on regulatory expectations and innovations that help insurers stay ahead of the curve when the track gets rough.
Handling the Hairpin Turns: Contested Findings & Post-Race Tactics
Learn how to manage disputed exam findings and develop post-exam strategies that stay within regulatory lanes. This session focuses on maintaining control when the road gets bumpy.
Faculty Appointments
Sign up for 15 minute appointments with the regulators of your choice! Please note that due to the potential conflict with state ethics laws, the Faculty and the IRES Foundation would appreciate if attendees would refrain from discussions of vendor contracting matters during these faculty appointments.
2:30 - 2:45
Break
2:45 - 3:45
Commercial Deregulation: Shifting Gears in the Insurance Industry
Shift gears into the world of commercial deregulation. Explore the approaches states take to deregulation, how it impacts the P&C landscape, and learn strategies to adapt and accelerate your compliance practices. Analyze opportunities and challenges in this evolving regulatory environment.
Taking the Checkered Flag: Winning Strategies for Claims Communication
Clear, timely communication is the difference between finishing first and stalling out. This session shows how to fine-tune claims communication practices to build trust, manage complaints effectively, and prevent regulatory actions.
Direct to Consumer Life Insurance Sales: Racing Toward Transparency and Trust
As direct-to-consumer life insurance sales accelerate, regulators and companies must navigate new challenges at high speed. Explore how to maintain consumer protections, ensure clear disclosures, and comply with evolving rules in this rapidly moving marketplace.
NAIC Pit Pass: A Quick Lap Through the Essentials
Take a fast-paced tour through the structure, tools, and regulatory role of the NAIC. Perfect for newcomers or anyone needing a refresher before hitting the regulatory track.
Faculty Appointments
Sign up for 15 minute appointments with the regulators of your choice! Please note that due to the potential conflict with state ethics laws, the Faculty and the IRES Foundation would appreciate if attendees would refrain from discussions of vendor contracting matters during these faculty appointments.
3:45 - 4:00
Break
4:00 - 5:00
Data in the Driver’s Seat: How Regulators Steer Compliance
Ever wonder what happens to the data carriers report to regulators? This session takes you under the hood to explore why regulators collect data, how they use it to navigate industry oversight, and what it means for your compliance strategy. Learn how to stay on track by understanding the regulatory need for transparency and the impact of data-driven decisions on the P&C industry.
Mental Health Parity: Maintaining an Even Playing Field in the Regulatory Race
Review the current state and federal landscape of mental health parity enforcement, common compliance challenges and best practices.
Staying in Control: Managing TPAs and Claims Vendors in the Fast Lane
Effective oversight keeps TPAs, claims vendors, and carriers in the same lane. This session breaks down regulatory expectations and practical steps to keep TPAs and vendors running in sync.
Co-Drivers & Data: Navigating Third-Party Risk on the Regulatory Circuit
Explore how to manage third-party data and model vendors while maintaining compliance. This session highlights responsibilities, oversight, and how to avoid regulatory spinouts.
Faculty Appointments
Sign up for 15 minute appointments with the regulators of your choice! Please note that due to the potential conflict with state ethics laws, the Faculty and the IRES Foundation would appreciate if attendees would refrain from discussions of vendor contracting matters during these faculty appointments.
6:00 - 9:00
Networking Event